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Keysight Technologies
Gurgaon, India
 
(on-site)
Posted
20 days ago
Keysight Technologies 
Gurgaon, India
 
(on-site)
Job Function
Other
 Customer Serv Ops Associate 
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
 Customer Serv Ops Associate 
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Description
OverviewThe candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region.
The primary responsibility areas would comprise the following:
.
- Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used.
- Meet the SLAs of TAT and Accuracy
- Includes working on changed requirement from the customers as per process guidelines/steps
- Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes
- Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities
- Address any queries from the customers and work internally with in Keysight to resolve these queries
Responsibilities
The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region.
The primary responsibility areas would comprise the following:
.
- Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used.
- Meet the SLAs of TAT and Accuracy
- Includes working on changed requirement from the customers as per process guidelines/steps
- Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes
- Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities
- Address any queries from the customers and work internally with in Keysight to resolve these queries
Qualifications
Minimum Skills Required
• Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc.
• Excellent verbal/written Communication Skills.
• Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management)
• Know how of Order Life Cycle.
• Good Analytical Skills to understand customers' requirements and translate into Order Requirements
• Typing Speed of 35-40 WPM
Desirable Skills:
• Experience on driving any Cross functional process projects.
Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma)
• Ability to understand business direction and map these into requirements and solutions.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Job ID: 80626802
Company Overview
At Keysight, we inspire and empower innovators to bring world-changing technologies to life. As an S&P 500 company, we're delivering market-leading design, emulation, and test solutions to help engineers develop and deploy faster, with less risk, throughout the entire product lifecycle. We're a global innovation partner enabling customers in communications, industrial automation, aerospace and defense, automotive, semiconductor, and general electronics markets to accelerate innovation to connect and secure ...
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