Description

Field Service & Applications Specialist - Livingstone, Zambia

Cepheid | Danaher Diagnostics Platform

At Cepheid, a Danaher company, we are committed to improving human health by developing innovative molecular diagnostic solutions. Our systems provide fast, accurate, and actionable results that save lives across the globe. As part of the Danaher Diagnostics platform, you will have the opportunity to grow your career, make a global impact, and be part of a culture built on the Danaher Business System (DBS).
Position Summary

The Field Service & Applications Specialist provides in-field technical and applications support for Cepheid customers, with a focus on system installation, training, integration, and troubleshooting. This role plays a vital part in expanding Cepheid's user base by ensuring outstanding customer support, delivering technical expertise, and driving adoption of diagnostic products across Zambia and Southern Africa.

This is a field-based role in Livingstone, Zambia, requiring up to 80% on-site presence with customers.
Key Responsibilities
Technical & Service

• Provide on-site installation, maintenance, and troubleshooting of Cepheid systems.
• Integrate Cepheid instruments into customer laboratories and support validation and accreditation processes.
• Deliver training sessions on systems, software, reagents, and connectivity.
• Document installations, training, and service activities in SFDC, ensuring compliance with reporting standards.
• Conduct preventive maintenance, modifications, reactive repairs, and installations/de-installations.
• Manage spare parts stock, car stock, and other required service inventory.
• Build strong relationships with customers to ensure high satisfaction and optimized system performance.
• Address and resolve customer concerns in collaboration with internal stakeholders.

Applications & Commercial Support

• Partner with Sales Representatives to develop and execute account strategies that accelerate Cepheid's growth.
• Support demand generation for testing on the installed base and adoption of new assays.
• Conduct technical presentations, demonstrations, and product workshops.
• Provide customer insights and market intelligence to commercial and regional leadership.

Training & Knowledge Sharing

• Complete all assigned trainings satisfactorily and on time.
• Ensure effective customer training programs are delivered consistently.
• Share knowledge and best practices with internal teams to improve service delivery.

Qualifications & Experience

• Education:
  
  • Bachelor's degree with 5+ years of experience, or
  • Diploma in Engineering/Biology with strong diagnostic experience.
  • Molecular Biology expertise is an advantage.
• Experience:
  
  • At least 3 years as a Medical Technologist with diagnostic market experience.
  • Hands-on experience with lab automation systems, LIS/connectivity, molecular diagnostics, and microbiology techniques.
  • Experience in technical support and customer training in Clinical Diagnostics.
  • Familiarity with KOL engagement, lead generation, and working with healthcare customers in Africa.
  • Proven track record of achieving measurable goals.

Skills & Competencies

• Excellent customer service and relationship-building skills.
• Strong technical presentation and communication skills.
• Goal-oriented, self-motivated, and calm under pressure.
• Problem-solving ability with a proactive, results-driven approach.
• Team player with strong collaboration and networking skills.
• Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred).
• Strong time management, organizational, and project management skills.
• High compliance, integrity standards, and adherence to Danaher policies.
• Cultural sensitivity and ability to work effectively in international environments.

Other Requirements

• Willingness to spend ~80% of time on-site with customers.
• Valid driver's license.
• Travel mainly within Southern Africa, with occasional worldwide travel.
• Flexibility to work after hours and weekends when required.
• Work environment primarily in laboratory settings, with moderate-to-loud noise levels.

Why Cepheid | Danaher?

Joining Cepheid means becoming part of the Danaher family of companies-a global leader in diagnostics and life sciences. You'll be supported by a culture of innovation and continuous improvement, empowered by the Danaher Business System, and inspired to make an impact where it matters most: saving lives.

At Cepheid, your talent saves lives.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.