Description

About the Company

In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

This position is part of the Service team located in Mangalore and will be working remotely in managing the customer base in the region. The position will report into the Zonal Sevice manager for the region.

In this role, you will have the opportunity to:

• Respond to customer complaints in the region; evaluate and resolve problems of the customer in coordination with other stakeholders.
• Attend Installation, breakdown calls, Preventive maintenance, technical upgrades, analyses, Product demonstration and User Training and reviews findings to determine the solution to the problem that the customer demands in coordination with other stakeholders. Maintenance & Service call attendance across the region
• Generating service revenue through sale of Spares, Live Care Packs, Live Connect Remote Support & Yearly Service kit.
• Provides customers with regular feedback on their service requests; develop and maintain relations with customers via service visits and develop healthy customer support.

The Essential requirements of the job include:

• Degree/Diploma in Biomedical Engineering, or related field is preferable. 2-4 Year prior field experience in medical devices industry or related field will be an advantage with familiarity of electrical or mechanical procedures that may have an effect on the products being purchased
• Excellent communication skills both written and verbal in order to relay the problem and solution to customers. Good analytical and problem-solving skills
• Ability to travel

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.