Description

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities:
• Expertise with Imperva Cloud Application Security platform
• Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
• Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
• Take ownership and deal with issues, work with internal Imperva support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements

Job Requirements:
• At lest 2 years experience in tech support, networking, or SOC
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.
• Strong customer service skills
• Familiarity and experience with network protocols and standards - HTTP/S, SSL, DNS, TCP/IP
• Familiarity and experience with OWASP top 10 risks
• Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs
• Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions
• Advantage for experience in scripting languages: Python, Bash
• Bonus points - Experience with AWS or Azure
• Relevant education degrees or professional certifications are desirable.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference for a safer, greener, and more inclusive world.