Description

Description

As a Software Triage Engineer on the Siri Attention and Invocation team, you will serve as the first line of defense for Siri's conversational quality. You will investigate complex software issues that impact how users naturally interact with Siri, analyzing issues across multiple software stacks, machine learning models, and device integrations. Your role combines technical detective work with systematic problem-solving. You'll analyze system logs to understand issues, identify root causes of failures, and determine whether problems stem from software bugs, model performance, or integration issues. Beyond immediate triage, you will develop automation tools to streamline future investigations and have the opportunity to leverage generative AI technology to enhance the efficiency and accuracy of your triage process. This position requires someone who thrives on solving puzzles and has genuine curiosity about how complex AI systems work in practice. Your work will directly impact the reliability and user experience of Siri across iPhone, iPad, Mac, Apple Watch, AirPods, Apple TV, HomePod, and Apple Vision Pro.

Responsibilities

• Investigate and triage critical software issues affecting Siri's conversational interactions
• Document findings and identify recurring quality issues through trend analysis
• Build automation tools to streamline issue investigation and triage
• Leverage generative AI technology to enhance triage efficiency and accuracy

Minimum Qualifications

• BS in Computer Science, Engineering, or equivalent work experience
• Strong analytical and problem-solving skills
• Experience with debugging and log analysis
• Strong communication skills and ability to work cross-functionally

Preferred Qualifications

• Previous experience in software issue investigation, bug triage, or quality assurance roles
• Knowledge of iOS/macOS development environments and Apple device ecosystem
• Experience with machine learning systems, AI technologies, or voice assistants

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $101,200 and $197,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .