Country: Rwanda
1 Result
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Kigali, Rwanda (on-site)
30+ days ago
Kigali, Rwanda
30+ days ago
Job Function


Requisition #:13829

As an Ansys employee, you have helped shape a legacy that spans more than 50 years, enabling innovators across industries to push boundaries by using the predictive power of simulation. Now is the time to seize theopportunity to grow and develop your owncareer here at Ansys. We arecommitted to fostering a culture where employees and leaders think "Ansys First" when adding talent to their teams. Let's continue pushing boundaries together. Go on and explore what opportunities are out there!

Summary / Role Purpose

Join the ANSYS Customer Excellence team to support our customers on all the aspects of installation, configuration, and deployment of Ansys software into their design workflows. Primarily working under direct supervision of your manager, you will provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your technical knowledge and soft skills.

Key Duties and Responsibilities

• Under guidance of experienced Ansys Customer Excellence team members, provide highest level technical support to customers and Channel Partners

• Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction

• Develop technical proficiency in configuring software in one or more simulation areas

• Under guidance of other team members, file defect reports and verify fixes adhering to defect reporting processes. Submit suggestions for product improvement, when needed. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements

• Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or equivalent relevant experience in a computer-related field

• Required minimum education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+0

• Experience with supporting Windows-based computer systems, familiarity with concepts that impact software deployment and network administration, knowledge of programming and scripting languages

• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English

• Strong organizational and time management skills, possesses a sense of urgency

• Projects a professional image and demonstrates business acumen, driven to succeed

Preferred Qualifications and Skills

• Preferred education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+2

• Experience with supporting Linux-based computer systems

• Experience with scripting languages

• Ability to travel domestically up to 10% of time

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired.Together as One Ansys, we are powering innovation that drives human advancement.

Our Commitments:
  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper

Our Values:
  • Adaptability: Be open, welcome what's next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger

Our Actions:
  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: America's Most Loved Workplaces, Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

For more information, please visit us at

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

Job ID: 72147905
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